March 5, 2015 — DekaTron announced today that it has been awarded a $12 million Fix Firm Price contract for Customer Relationship Management Program Support (CRMPS) sponsored by the Department of Veterans Affairs (VA), VA Technology Acquisition Center.
This procurement is for program management consulting services that will support the programmatic and administrative efforts of the VA’s Customer Relationship Management (CRM) office and its associated program areas. DekaTron will provide professional, administrative and programmatic services to support CRM initiatives, missions, and goals for it primary business lines. These business lines are business Intelligence data Science Program Customer Service Improvement and Service level management. DekaTron will provide the VA, Office of Information and Technology (OI&T), with the expertise and knowledge to support the CRM program areas and evolving future requirements necessary to accomplish the OI&T Strategic Objective as mandated by the VA’s OI&T Strategic Plan. DekaTron will work to improve customer satisfaction which is a key strategic objective for the Veterans Administration using the American Customer Satisfaction Index (ACSI) methodology. DekaTron will develop and implement the processes and methodologies necessary to achieve this for the VA.
The 5-year contract covers a base 12-month period, with four additional 12-month extension options.
“Customer Awareness and Success and Improvements within the Veterans Administration is in everyone’s mind today. This program will effectively provide a clear assessment of the quality of services being provided by OI&T to the VA Administrations, Veterans Health administration (VHA), Veterans benefits Administration (VBA), and National Cemetery Administration (NCA) to support critical business functions.” is an ever-increasing Government priority, as evidenced by the recent increase in Disabled Veterans.,” stated Steve A. Silva, DekaTron Corporation’s Chief Executive Officer. “This contract award marks a significant milestone in the confidence and trust given to DekaTron employees in assisting the VA in improving customer satisfaction among Veterans.”
VA awarded the contract to DekaTron through a competitive procurement process in which all proposals were evaluated on the basis of technical merits, past performance and price in order to determine the best value to meet the government’s requirement. VA designated this contract as a 100% set-aside for a Service Disabled Veteran Owned Small Business.
DekaTron is a growing, diversified, information technology company engaged in the integration, engineering, installation and maintenance of information and communications systems. Since its founding in 1991, DekaTron has earned its clients’ trust by understanding their technical environments and responding to their needs with innovation and excellence. DekaTron brings a diverse pool of talented technical professionals with both corporate and military experience. DekaTron also brings a wealth of technical skills to respond to short-notice client requirements through our Expeditionary Division Located in Central America. DekaTron is a privately-held, minority-owned, Service Disabled Veteran Owned business.