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On his first day in office, President Obama signed the Memorandum on Transparency and Open Government, seeking to reshape the relationship between citizens and government. Agencies are required to implement strategies to empower the constituents that they serve through more innovative use of technology
Let DekaTron’s Open Government Program address the needs of your organization.

Are you up to the challenge

At DekaTron, we know the strength of our company is based upon the quality and success of our employees. Our customers ask us to do great things. In turn, we ask our employees to stay at the leading edge of technology so they can do exceptional things for our clients. We need candidates who will continue to grow, learn, and adapt to our project demands.
Many DekaTron employees have made a successful transition from the military to private industry. We actively seek candidates with a wide variety of real world experiences, as the challenges we tackle often require varied skill sets and leadership capability. Want to know more? Our web site has many areas to explore that will provide a more complete picture of our organization. We hope you like what you see and can imagine yourself contributing to our projects.
We look forward to hearing from you. If you have questions or would like to investigate an opportunity, contact us by email at careers@DekaTron.com. Please include your resume or link to an online resume.   If you’re not interested in a new position at this time, we suggest you bookmark this site and return to it in the future. Thanks for considering DekaTron, and best wishes for your career success!

Available Positions

1. Research Analyst

Research Analyst
DekaTron Corporation is an IT Engineering Company with offices nationwide. It provides a wide range of IT support services to the U.S. Department of Defense, intelligence agencies, state and local governments, and is a Certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

We currently have an opening for a Research Analyst to support our customer—the Department of Veterans Affairs, located in Washington, DC.

Position Description:
The Research Analyst will provide project support and research assistance for management in the following functional areas: customer satisfaction improvement program, communication and publication management, survey administration, and data management.

The candidate will be organized, adept at managing multiple tasks and priorities, provide exceptional customer support, take initiative to proactively interact with other departments on data management issues, and deliver high quality, “production-ready” documentation.

The analyst will:

  • Be expected to quickly learn the business goals of the organization;
  • Utilize tools such as Excel and Tableau to better understand our ever-increasing set of customer satisfaction data;
  • Execute existing SAS programs with minimum modification to generate reports  
  • Field business-specific questions from clients about how customer satisfaction data can inform our executive leadership’s decision making;
  • Perform extensive quality assurance on quantitative and qualitative data
  • Design and develop innovative presentation documents that will explain complicated concepts and process to a broad spectrum of audience;
  • Develop conclusions and recommendations from sound  scientific analysis; and
  • Be able to effectively communicate their findings to executive leadership, clients, and stakeholders through various communication channels.

The analyst will also design, develop, and produce periodic (weekly / monthly / quarterly) and ad-hoc reports that provide actionable insights to VA executive leadership related to the delivery of IT products and services within the Department. The analyst will have a background in the successful application of research methodology and applied statistics and be able to communicate these complex findings to a wide range of audiences.

 

Responsibilities:

  • Interpret and summarize data in an actionable and understandable and visually appealing way
  • Support survey related activities within the department
  • Translate research findings into white papers and actionable solutions
  • Plan, design, and develop highly intuitive executive level reports that provide insights into the nature of customer attitudes, end-user behavior, and potential improvements to IT services and systems in order to increase customer satisfaction
  • Understand clients’ information needs, program objectives and department infrastructure to plan data analysis and reporting strategies
  • Communicate directly with clients and/or stakeholders to clarify requirements or present research findings
  • Develop statistical output reports, graphs, tables, and figures to support enterprise-wide IT service improvement reporting initiatives
  • Support additional program and report writing activities as necessary (to include survey reports, semi-annual Customer Satisfaction Improvement initiative reports, semi-annual facility-level data reporting, etc.)
  • Develop and administer ad-hoc surveys using SurveyMonkey
  • Design and develop ad-hoc customer satisfaction and service improvement reports based on customer satisfaction and customer relationship management data
  • Correspond and collaborate with a network of external researchers and consultants
  • Collaborate with marketing staff to ensure a high level of communications and effective working relationships between existing and potential stakeholders to guarantee our work meets their requirements
  • Provide updates to internal and external clients and stakeholders on the status of projects
  • Seek open exchange of views on difficult issues
  • Seek and utilize feedback proactively
  • Communicate effectively and professionally with clients and colleagues
  • Coordinate and develop the publication of various  Newsletters including collection of content and graphics
  • Develop Standard Operating Procedures (SOP) and manuals
  • Develop presentation quality briefing materials for management
  • Identify and develop process improvement opportunities
  • Attend meetings and interviews, take meeting notes and write meeting recaps, and monitor action items

Skills Required:

  • Excellent research and analysis skills with quantitative and qualitative data
  • Excellent oral and written communication skills
  • Excellent analytical ability to summarize/aggregate and analyze data
  • Ability to maintain and extract information from datasets
  • Background working with raw data and utilizing various tools, datasets, and spreadsheets to clean the datasets, recode tables, and develop high impact reports and analysis
  • Proficient in Microsoft Office Suite (2010 or newer) including Word, Excel, PowerPoint and Outlook, preferably at advanced level. 
  • Working knowledge of SharePoint
  • Ability to understand business issues and intuitively communicate analytical solutions
  • Ability to effectively communicate technical information to all levels of personnel both verbally and in writing
  • Strong customer service experience and focus
  • Extremely organized
  • Experience determining and documenting customer requirements
  • Ability to manage timelines and meet tight deadlines
  • Ability to work collaboratively with other offices and staff to resolve complex issues with innovative solutions
  • Ability to work independently
  • Strong problem-solving and analytical skills
  • Ability to effectively communicate orally and in writing with all levels of personnel in a professional manner
  • Strong writing and editing skills
  • Strong attention to detail
  • Must be able to multi-task and adjust easily to shifting priorities
  • 3-4 years’ work experience providing support to executive management
  • 8-10 years of experience in research and business analysis preferably in information technology industry

Skills Desired:

  • Experience in a healthcare environment, preferably with exposure to various departments within a healthcare operation
  • Experience in a federal government environment preferred
  • Experience utilizing analytical and statistical techniques such as descriptive statistics, inferential statistics, and cross-tabs
  • Experience constructing and conducting online surveys to include an understanding of survey execution needs and requirements
  • Experience with programming languages
  • Data analysis using SAS, SPSS, or R
  • Advanced skills with Microsoft Excel (including array formulas, complex formulas, pivot tables) Word, SharePoint, and PowerPoint
  • Experience with Microsoft Project and  Microsoft Visio
  • Experience with Tableau

Experience:

  • 8-10  years experience as an analyst in an information technology industry
  • Demonstrated ability to effectively interact and collaborate with individuals at all levels including staff, executives, and stakeholders

Education:

  • Bachelor’s degree in Statistics, Applied Mathematics, Engineering, Actuarial Science, Economics, Econometrics, Industrial Psychology/Engineering, Value Engineering, Management/Decision Sciences.
  • Master’s degree preferred

All applicants must:

  • Be authorized to work in the U.S.; and
  • Be able to pass an National Agency Check with Written Inquiries (NACI) Background Investigation.

DekaTron offers a competitive salary and a comprehensive benefits package including Medical, Dental, 401(k), and many other perks and benefits. Interested applicants may email their resume and salary requirements to careers@dekatron.com1. Research Analyst

2. Senior SAS Programmer/Analyst

Senior SAS Programmer/Analyst
DekaTron Corporation is an IT Engineering Company with offices nationwide. It provides a wide range of IT support services to the U.S. Department of Defense, intelligence agencies, state and local governments, and is a Certified Service-Disabled Veteran-Owned Company (SDVOSB).

We currently have an opening for a Senior SAS Programmer/Analyst for our customer—the Department of Veterans Affairs, located in Washington, DC. 

Position Description:
The Senior SAS Programmer/Analyst will design, code, test, and implement SAS programs in order to provide actionable workforce insights using customer satisfaction survey data related to the delivery of IT services.  The Analyst will have experience in the successful application of statistical methodology and be skilled in data mining and manipulation, regression, segmentation of customers and products, predictive and descriptive analytics, and applied statistics.

In this role, you will be accountable for arming the business with data-driven insights through analytics to identify IT service improvement opportunities and drive decisions.  In doing so, you will strengthen the culture of analytics within OIT and enrich the VA’s workforce intelligence capability. 

Responsibilities:

  • Extract, aggregate, normalize and analyze large data sets using Statistical Analysis System (SAS)
  • Collaborate with other VA departments and outside agencies  to construct and maintain analytical databases for enabling studies
  • Develop and conduct surveys related to customer satisfaction with IT services
  • Develop and evaluate sound statistical sample design and selection
  • Perform data quality assurance
  • Develop, test, validate, document, maintain and execute programs in SAS
  • Develop standard macros and/or tools in SAS for data analysis and reporting
  • Generate statistical code that fully considers error handling and exception conditions and can be used to directly obtain useful statistical reports from data repository
  • Perform unit testing, regression, and model validation of statistical routines
  • Perform statistical quality assurance review
  • Produce complex statistical output reports, graphs, tables and figures
  • Build and apply statistical techniques and models to provide insights into the nature of customer attitudes, end-user behaviour, and potential improvements to IT services and systems
  • Collaborate with stakeholders to ensure that solutions meet report requirements, permit valid inferences and that functional implements of the reports meet business needs
  • Correspond and collaborate with a network of external researchers and consultants
  • Translate research findings into white papers and actionable solutions

Skills Required:

  • Experience with applied research in organizations (outside an academic environment)
  • Ability to understand business issues and formulate analytical solutions.
  • Experience in the application of ETL
  • Understanding of survey execution needs and requirements
  • Experience constructing and conducting surveys
  • Solid understanding of database concept and database management systems
  • Strong background working with raw data and utilizing various tools, databases, spreadsheets, and scripting to develop high impact reports and analysis
  • Experience with SAS data mining and SAS Macros
  • Experience performing quality assurance
  • Ability to extract, aggregate, normalize and analyze large data sets using SAS
  • Ability to produce statistical reports using SAS
  • Advanced analytical skills such as logistic regression analysis
  • Experience utilizing descriptive and inferential statistics
  • Advanced skills with Microsoft Excel (including array formulas, complex formulas, pivot tables, macros, and SQL statements), Word, and PowerPoint.
  • Ability to effectively communicate technical information to all levels of personnel
  • Experience determining and documenting customer requirements
  • Strong attention to detail
  • Ability to work independently

Skills Desired:

  • Proficient in Microsoft Project, Visio, and Access
  • SPSS programming
  • SPSS Data Modeling
  • R programming
  • Tableau
  • Possess project management skills within the Statistical Programming function
  • Consulting experience

Education:

  • Master’s degree in a quantitative discipline (Statistics, Applied Mathematics, Engineering, Actuarial Science, Economics, Econometrics, Industrial Psychology/Engineering, Value Engineering, Management/Decision Sciences)
  • 10 + years work experience as a SAS Programmer, Analyst or in a Statistics position, including experience in survey research, where SAS was one of the main tool used.

Must be authorized to work in the U.S.

DekaTron offers a competitive salary and a comprehensive benefits package including Medical, Dental, 401(k), and many other perks and benefits.  Interested applicants may email their resume and salary requirements to careers@dekatron.com

3. Service Level Communications Analyst

Service Level Communications Analyst
DekaTron Corporation is IT Engineering Company with offices nationwide. It provides a wide range of IT support services to the U.S. Department of Defense, intelligence agencies, state and local governments, and is a Certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

We currently have an opening for a Service Level Communications Analyst to support our customer—the Department of Veterans Affairs, located in Washington, DC.

Position Description:
The Service Level Communications Analyst will provide project support for management in the following functional areas: office and communications management, customer relationship management, and service level management.

The candidate will be organized, adept at managing multiple tasks and priorities, provide exceptional customer support, take initiative to streamline office operations for major productivity gains, and deliver high quality, “production-ready” documentation.

The analyst will:

  • Be expected to quickly learn the business goals of the organization;
  • Utilize tools such as PowerPoint to effectively summarize and present information to executive leadership, clients, and stakeholders;
  • Administer service level management best practices;
  • Coordinate communication between service providers and business units in order to maintain and enhance Service Level Agreements (SLAs);
  • Utilize process knowledge and skills to enhance business processes;
  • Plan and execute communication and materials for customer forums; and
  • Field and track questions from clients and stakeholders to improve customer forums and end users’ experience

Responsibilities:

  • Schedule, coordinate, and prepare agendas for recurring and ad-hoc meetings
  • Develop reports and presentations to educate stakeholders
  • Maintain action item tracker of service level management action items and activities
  • Prepare periodic written reports and presentations for management
  • Provide customer support to respond to stakeholder questions or comments
  • Produce quarterly and annual reports that summarize analysis and findings
  • Develop and deliver notifications, executive briefings, newsletters, and good-news stories
  • Plan, design, and implement communication plans to disseminate information
  • Support additional program writing activities as necessary (to include Guidebooks, program summaries, etc.)
  • Correspond and collaborate with clients and stakeholders
  • Provide updates to internal and external clients and stakeholders on the status of projects
  • Seek open exchange of views on difficult issues
  • Seek and utilize feedback proactively
  • Communicate effectively and professionally with clients and colleagues
  • Develop Standard Operating Procedures (SOP) and manuals
  • Develop presentation quality briefing materials for management
  • Identify and develop process improvement opportunities
  • Provide logistical support for the coordination of executive level meetings
  • Attend meetings, write meeting recaps, and monitor action items

Skills Required:

  • Excellent oral and written communication skills
  • Proficient in Microsoft Office Suite (2010 or newer) including Word, Excel, PowerPoint, Access, Project and Outlook. 
  • Working knowledge of SharePoint
  • Ability to understand business issues and intuitively communicate analytical solutions
  • Strong customer service experience and focus
  • Extremely organized
  • Experience determining and documenting customer requirements
  • Ability to manage timelines and meet tight deadlines
  • Ability to work collaboratively with other offices and staff to resolve complex issues with innovative solutions
  • Ability to work independently
  • Strong problem-solving and analytical skills
  • Ability to effectively communicate orally and in writing with all levels of personnel in a professional manner
  • Strong writing and editing skills
  • Strong attention to detail
  • Must be able to multi-task and adjust easily to shifting priorities
  • Experience with Service Level Management

Skills Desired:

  • 3-5 years work experience in a federal government environment preferred
  • Experience executing service level management best practices or with Information Technology Infrastructure Library (ITIL)
  • Advanced skills with Microsoft Excel (including array formulas, complex formulas, pivot tables), Word, SharePoint, and PowerPoint
  • Proficient in Microsoft Visio

Experience:

  • 3-5 years experience as a government contractor
  • Demonstrated ability to effectively interact and collaborate with individuals at all levels including staff, executives, and stakeholders

Education:

  • Bachelor’s degree

All applicants must:

  • Be authorized to work in the U.S.; and
  • Be able to pass an National Agency Check with Written Inquiries (NACI) Background Investigation.

DekaTron offers a competitive salary and a comprehensive benefits package including Medical, Dental, 401(k), and many other perks and benefits. Interested applicants may email their resume and salary requirements to careers@dekatron.com

Get In Touch


DekaTron Corporate Offices
5895 Allentown Road - Camp Springs, MD 20746
Tel: (301) 702-1005 Fax: (301) 702-1025
Email : info@dekaTron.com

DekaTron has several offices located in South America to include Puerto Rico, Costa Rica, Honduras, Guatemala, Chile, Brazil, El Salvador, Panama, Colombia, And Antigua.

© DekaTron.com 2017